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Is there an outage in my area Comcast?

4 min read

Asked by: Danielle Marie

How do you check if Comcast is down in my area?

Sign in to My Account. Click the Services tab at the top of the page. Click the Status Center link. If you’re experiencing an outage, you’ll see a banner at the top of the Status Center and Outage Map pages.

Why Comcast Internet is not working?

Unplug your equipment, wait one minute, and then plug it back in. This method, known as powercycling or rebooting, can fix many connection problems. Make sure your account is up to date on payments by going to the Billing tab in My Account (you may be asked to sign in using your Xfinity ID and password first).

How do I report my Comcast internet not working?

Report it online using Xfinity Assistant.
Report an Issue

  • Visit …
  • Type a message to let us know what your issue is. …
  • Choose the option that best describes your situation.
  • Click Continue. …
  • Click Continue.

Why is Comcast TV not working?

Make sure you’ve tightened all cable connections from the wall to your device, turned on your TV and TV Box, checked your remote batteries and that your TV is set to the right input. If none of these worked, tap Continue. We’ll scan your device for potential issues. Choose a System Refresh or Restart a Single TV Box.

Why is my internet not working?

Restart your device.
Open your Settings app and tap Network & internet or Connections. Depending on your device, these options may be different. Turn Wi-Fi off and mobile data on, and check if there’s a difference. If not, turn mobile data off and Wi-Fi on and check again.

How do I reboot my Comcast modem?

Log in to your account at using your Xfinity ID and password. Scroll down and select Manage Internet. Select Restart Modem to begin troubleshooting. Select Start Troubleshooting to begin your modem restart.

How do I check my Comcast internet connection?

Using the Xfinity app (available to download on Apple App Store or Google Play), select Connect, then look for the Test your Internet tile and select Run a Test. You can also select your network on Connect, then select Internet Health, and then select Run a Test on the Full Network Test tile.

Why does my internet say connected but no internet?

WiFi connected but no Internet: Start with the router
If the Internet works fine on other devices, the problem lies with your device and its WiFi adapter. On the other hand, if the Internet doesn’t work on other devices too, then the problem is most likely with the router or the Internet connection itself.

How do you know if your Xfinity cable is off?

Check to see if a service outage has been reported in your area by signing into your account and checking the Status Center. If your services all show a green status, there are no reported outages in your area. If you’re a Comcast Business customer, go to our Service Status Center to check your service health.

Why are my channels not working?

First check that your TV is set to the correct Source or Input, try changing the Source or Input to AV, TV, Digital TV or DTV if you haven’t already. If your “No Signal” message is not due to incorrect Source or Input being selected, then it’s most likely caused by a set up or antenna fault.

Why does my Xfinity say no signal?

Make sure all power cables are plugged into working power outlets for the TV and for your X1 TV Box. Hand-tighten all cable connections to make sure they’re not loose. If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it’s plugged into the proper locations. Power on both the TV and the X1 TV Box.

What does blinking blue light mean on Comcast box?

WPS pairing mode

The flashing blue light on your Xfinity router indicates WPS pairing mode. It means that the router is looking to establish a secure connection with a wireless device. Then, it automatically changes to steady white light, indicating a protected link between the gateway and another device.

What color should the light be on my Xfinity cable box?

Device Status and Light Activity

Light Activity Status of Device
No light Off
White steady light or white steady light with purple tint (post-activation) On/Operational
White steady or blinking light / white steady or blinking light with purple tint (during activation) Limited Operational
Red steady light No Internet connection

What color should the light on my Xfinity router be?

The white light on your Xfinity router is an indicator of your router’s connectivity to the internet. What is this? A steady, solid white light indicates that your router is switched on and is fully operational.