What does RDK 03013 mean?

Asked by: Dan Bhat

Error Code: RDK-03013 indicates that your X1 Box lacks the prerequisite signal to function or that it is not activated. At this point, try to properly tighten the coax cable, then restart your set-top-box by long-pressing the power button for at least 10 seconds before releasing it.

How do I fix my Comcast RDK 03013?

Solution Code



This outlet may not be activated. Please try the following; tighten your connections. Restart your TV Box by pressing the power button for 10 seconds and releasing it. If restarting doesn’t work, give us a call at 1-800-xfinity.”

Why is my Xfinity cable box not connecting?

Make sure you’ve tightened all cable connections from the wall to your device, turned on your TV and TV Box, checked your remote batteries and that your TV is set to the right input. If none of these worked, tap Continue. We’ll scan your device for potential issues. Choose a System Refresh or Restart a Single TV Box.

What does RDK 03031 mean?

This article provides instructions on resolving the “RDK-03031 – Unable to Connect to XFINITY TV” error. When this error occurs, you will see the following message on your device: “We’re having trouble connecting to the X1 Platform. This may be temporary so please check back shortly to try again.”

How do I fix my RDK?

Solution Code



To resolve this issue, you may need to try the following: Ensure cable connections are tightly secured. Unplug TV Box from electrical outlet. Wait 10 seconds, then plug back in to restart.

How do I activate my Comcast cable box?

Visit xfinity.com/activate . Enter your account number and phone number. Wait while your cable box is activated. This may take 20 minutes or so to complete.



Activate using the on-screen menu (X1 only in select markets).

1. Make sure the TV is set to the X1’s input. …
2. Select your language and wait while the X1 starts up.

How do I setup my Comcast cable box?

And scroll through my menu base to select the hdmi 2 off camera and come back. But at the same time you want to turn on your uh xfinity box just by hitting this power button right here.

How do I refresh my Xfinity cable box?

Press the A button on your remote control. Select the System Refresh tile, and press OK on your remote. Select Refresh Now, and press OK on your remote. Once the System Refresh is in progress, don’t unplug or turn off any of your TV Boxes, which will automatically restart during this process.

How do I reset my Xfinity signal?

To reset a Comcast signal through the help menu:

1. Open the Settings menu.
2. Navigate to Help > System Refresh.
3. Choose Refresh Now and hit OK.
4. The cable box will now begin a system refresh. …
5. After the refresh finishes, the box will automatically restart.

How do I factory reset my Xfinity cable box?

Factory Reset Your Xfinity Cable Box

1. Open the Xfinity My Account App installed on your smart device.
2. Under the Overview Menu, you will find the TV option.
3. Select the device you need to troubleshoot.
4. Select Troubleshoot and then tap on Continue.
5. Now, select System Refresh to reset Xfinity Cable Box.

What is an RDK error?

“Error code rdk-03003” on an Xfinity connection. This Xfinity error prevents the user from streaming Television through the cable entirely and refreshing the cable box bears no fruit.

What is Comcast RDK?

The RDK is a pre-integrated software bundle, initially developed and licensed by Comcast to create a common framework for powering tru2way^®, IP or hybrid set-top boxes and gateway devices and to accelerate the development and deployment of next-generation video services.

What does code RDK 03003 mean?

What does the code RDK 03003 actually mean? When the device is not getting sufficient electricity supply, it indirectly means that the AC outlets will lack enough electricity. This leads to the Xfinity Code RDK 03003 error. Also, this can happen when the AC outlet is loos of the cables are not properly configured.

What does RDK 03033 mean?

Video error messages are a result of occasional system and account issues.

How do I fix error code RDK 03036?

Power cycle the TV Box by unplugging it for 1-2 minutes and plugging it back in. If you’re unable to power cycle the TV Box, try restarting it by saying “Restart TV Box” into your Xfinity Voice Remote or hold down the power button on your TV Box, if applicable.