Is there a Comcast outage in my area?
4 min read
Asked by: Trent Gatewood
How do you check if Comcast is down in my area?
Sign in to My Account. Click the Services tab at the top of the page. Click the Status Center link. If you’re experiencing an outage, you’ll see a banner at the top of the Status Center and Outage Map pages.
Why Comcast Internet is not working?
Unplug your equipment, wait one minute, and then plug it back in. This method, known as powercycling or rebooting, can fix many connection problems. Make sure your account is up to date on payments by going to the Billing tab in My Account (you may be asked to sign in using your Xfinity ID and password first).
Why is my Comcast not working on my TV?
Make sure you’ve tightened all cable connections from the wall to your device, turned on your TV and TV Box, checked your remote batteries and that your TV is set to the right input. If none of these worked, tap Continue. We’ll scan your device for potential issues. Choose a System Refresh or Restart a Single TV Box.
How do I report my Comcast internet not working?
Report it online using Xfinity Assistant.
Report an Issue
- Visit xfinity.com/xfinityassistant. …
- Type a message to let us know what your issue is. …
- Choose the option that best describes your situation.
- Click Continue. …
- Click Continue.
Why is my internet not working?
Restart your device.
Open your Settings app and tap Network & internet or Connections. Depending on your device, these options may be different. Turn Wi-Fi off and mobile data on, and check if there’s a difference. If not, turn mobile data off and Wi-Fi on and check again.
How do I reboot my Comcast modem?
Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Scroll down and select Manage Internet. Select Restart Modem to begin troubleshooting. Select Start Troubleshooting to begin your modem restart.
How do I check my Comcast Internet connection?
Using the Xfinity app (available to download on Apple App Store or Google Play), select Connect, then look for the Test your Internet tile and select Run a Test. You can also select your network on Connect, then select Internet Health, and then select Run a Test on the Full Network Test tile.
How do you know if your Xfinity cable is off?
Check to see if a service outage has been reported in your area by signing into your account and checking the Status Center. If your services all show a green status, there are no reported outages in your area. If you’re a Comcast Business customer, go to our Service Status Center to check your service health.
Why does my internet say connected but no internet?
WiFi connected but no Internet: Start with the router
If the Internet works fine on other devices, the problem lies with your device and its WiFi adapter. On the other hand, if the Internet doesn’t work on other devices too, then the problem is most likely with the router or the Internet connection itself.
How do I speak to a live person at Comcast?
Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information.
Is Comcast and Xfinity the same?
Comcast, the biggest cable provider in the United States, is changing its name. According to the company’s blog, Xfinity will now replace Comcast as the company’s new product name in an attempt to show customers that it’s not the “same old company,” but rather an innovator.
Why does my Xfinity say no signal?
Make sure all power cables are plugged into working power outlets for the TV and for your X1 TV Box. Hand-tighten all cable connections to make sure they’re not loose. If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it’s plugged into the proper locations. Power on both the TV and the X1 TV Box.
Why is my TV suddenly saying no signal?
Check the cable connections between the TV and your video device or receiver. Change the channel or try a different input device or movie. The received signal may be weak. If your TV uses a cable or satellite box, you may need to contact your service provider for further assistance in improving the signal strength.
What do I do if my TV says no signal?
Reset the box
- Turn everything off at the wall.
- Check that all cables are securely and firmly in place.
- Wait for 60 seconds.
- Plug your TV box (not the television set) in and turn it on.
- Wait another 60 seconds, or until the lights on the TV box have stopped flashing.
- Plug everything else back in and turn it all back on.
