How does a Cisco hunt group work?
5 min read
Asked by: Steve Bredenberg
A hunt group allows a caller to automatically find an available line from amongst a group of extensions. The Hunt Group Log Off feature allows phone users to prevent their phones from receiving incoming calls that get routed to directory numbers.
How do hunt groups work?
A hunt group is a feature in a phone system that distributes calls from a single phone number to a group of numbers in a company. Simply put, when callers ring your company phone number, the group will route the call to a group of members so they can answer the call. People in a group are called members.
How do you hunt group on a Cisco phone?
Hunt Group Overview
The phone users can log in to or log out of the hunt groups by using the HLog softkey or the Hunt Group line button on the IP phone. The phone provides a visual status of the login state, so that the user can determine whether they are logged in to one or more of their line groups.
What is the difference between a hunt group and a pickup group?
Pickup groups allow a group of people to pick up any calls for another person in the group from their own phone (**3). It differs from a hunt group in that the user has to dial a number or press a button to pick up the call, whereas in a hunt group the call will be delivered automatically.
What does hunt group mean jabber?
In telephony, Hunt Groups are used to distribute phone calls from a single telephone number to a group of several phone lines. Specifically, it refers to the route used to select which line will receive a call. A Hunt Group is not connected to a particular handset, rather to a specific number.
What is hunt group in Cisco?
A hunt group allows a caller to automatically find an available line from amongst a group of extensions. The Hunt Group Log Off feature allows phone users to prevent their phones from receiving incoming calls that get routed to directory numbers.
How do I set up a hunting group?
How to Establish a Hunting Club
- Purchase/Lease a Plot of Land. The first step to forming your very own hunting club is purchasing or leasing a piece of property if you do not already have one. …
- Decide on the Members. …
- Organize an Initial Meeting. …
- Treat the Hunting Club Like a Business. …
- Get An Insurance Policy.
How do telephone hunt groups work?
A hunt group is a service that providers, like Dialpad, make available to their clients. It allows organizations to distribute calls to a group of people in a company. The incoming calls are made to a single phone number and can then be re-routed to multiple phone lines.
What is a line group Cisco?
A line group allows you to designate the order in which directory numbers are selected. Cisco CallManager distributes a call to idle or available members of a line group and/or route group based on a call distribution algorithm and on the Ring No Answer Reversion (RNAR) setting.
What is Hunt Pilot number?
Hunt pilots are the numbers that will match on dialed digits to invoke the hunting process. A hunt pilot can be called directly or a call may be forwarded to the hunt pilot from an IP phone that received a call and is configured to forward calls to the hunt pilot to provide call coverage.
What are hunt groups in VoIP?
A hunt group is a business calling feature that sends a call to multiple phone system users (for example, all of the call agents in your sales or support department). The VoIP phone system administrator sets up a hunt group in the service’s web-based admin portal.
What is Hunt group in Webex?
Hunt groups route incoming calls to a group of users or workspaces. You can even configure a pattern to route to a whole group. For more information on how to set up a hunt group, see Hunt Groups in Cisco Webex Control Hub.
What is Hunt group in Comcast?
A Hunt Group directs an incoming call to an assigned group of users, allowing an available user to answer the call if other lines are busy. Business Voice offers up to 4 regular (Sequential) Hunt Groups.
What is sequential hunt group?
Business Voice offers up to 4 regular (Sequential) Hunt Groups. This ring pattern rings phone numbers individually, in a specific order, until the call is answered or the end of the list is reached. If the call goes unaswered, it will then go to the dialed number’s voicemail.
What is sequential hunting?
Sequential Hunting: You can determine what happens if the call is not answered (e.g. forward to voicemail). Turning ON Sequential Hunting will automatically turn OFF Business Attendant and Locate Me. You can control the queue by enabling or disabling the line in the Statuscolumn.
What is a ghost phone call?
A ghost call or phantom call is a telephone call for which, when the recipient of the call answers, there is no one on the other end of the call. The term is also used in managing IP PBX systems.
What is call hunting facility?
Call hunting, which is also known as ‘Line Hunting’ or ‘Call Routing’ is a tried and tested calling strategy in which a call is connected to multiple telephones, one after the another, sequentially until it is answered by an operator or transferred to voicemail.
How does a ring group work?
A ring group is a way for a team to intelligently route incoming calls to the correct person or device. This means that groups within your organization, like sales or customer service teams, can easily triage and take quick actions on ongoing calls (such as transferring to a team member or another device).
What’s the difference between call and ring?
The usage of call is obvious, while the usage of ring simply originated from the noise a telephone makes when you call someone. Ring is definitely a more informal word, so if in doubt, use call. Regional variation – In the US, prefer “I’ll call you back shortly” over “I’ll ring you back shortly”.
What is the difference between Ring Group and call Queue 3cx?
Ring groups are always on (ie an extension is always logged into the group) but queues allow an extension to be logged out (except it is still an all or nothing – log in to all queues you are a member of or none – but hope that changes in the future). The main difference is behind the scenes.
