How do I switch my Comcast phone?
4 min read
Asked by: Nathan Pearson
The Xfinity Mobile Switch Squad will handle every step: swap your SIM, port your number, and break up with your carrier for you; all you have to do is walk out as an Xfinity Mobile customer and start saving up for $400 a year. For more information on Xfinity Mobile’s wireless plan offerings, visit xfinity.com/mobile.
How do I transfer my Comcast service from one phone to another?
Log into your Xfinity Mobile account online and go to “Devices.” Select the device associated with the phone number you want to transfer to a new carrier. Scroll down the page and select Learn More next to “Transfer your number, cancel this line” for details on obtaining your security PIN by text.
How do I transfer my phone number to a new phone and provider?
Per the FCC, carriers must comply when a customer asks to transfer their number to a new provider. You can complete this process in-store or online, usually by providing your new carrier with your old number. (Some carriers, like AT&T, may require additional information to complete the transfer.)
Can I swap SIM cards between Xfinity phones?
You CAN just pop your old SIM card out and put it in your new phone and it will work. The downside, which happened on both my kids’ iPhones when they did that, is that it won’t show up on your account as the new phone. Xfinity also says they can’t access your phone for remote interventions.
How do I activate my Comcast phone line?
Instead once you're connected open a web browser and go to xfinity.com activate now just follow the easy on-screen prompts to activate. You may be asked to change your wi-fi name and password.
Can I transfer my Comcast service to another person?
Contact us and provide the agent with the type of account change you wish to make. They’ll ask you for some information to help process your request, including your email address. Following your conversation, you’ll receive an email with a link to upload your completed forms and any necessary supporting documents.
Can I keep my phone number with Xfinity?
To port your phone number, you will need to place an order for Xfinity Voice service. This can be done online at xfinity.com/learn/home-phone-services. Upon beginning the enrollment process, you will be asked to either port in your current phone number or choose a new one.
Can you keep the same landline phone number when switching providers?
You can keep your existing landline telephone number when you switch if you want to. This is known as number ‘porting’. If you want to keep your number, let the provider you wish to switch to know.
How long does it take to transfer a number to a new phone?
How long will it take for my number to be ‘ported’ over? Once you’ve passed your PAC code on to your new network, it should begin the switch and your number should be moved over within one working day. You can check that your new number has moved over by ringing a friend or asking them to call you.
How long does it take to switch phone carriers?
Transferring multiple lines may take up to 10 days, however most requests are completed within six calendar days. Overnight shipping is highly recommended to ensure your new phone arrives before service on your old phone stops.
How do I activate another phone?
Power both phones down. To properly activate the new device on the network, ensure both phones are powered down. If necessary, insert the SIM card into the new phone.
Activate a new Android Smartphone
- insert the battery.
- replace the battery cover.
- charge the phone.
- turn it on.
Why is my Xfinity phone line not working?
Begin Troubleshooting
Log into the Xfinity My Account app on your Apple or Android device, and tap the Voice icon at the bottom of the screen. Tap Troubleshoot. Select the service issue that you are currently experiencing. The connection status of your Xfinity Voice modem will be checked, which may take a few seconds.
Is Xfinity Voice a landline?
Xfinity Voice is a digital VoIP (Voice over Internet Protocol) landline phone service carried over Xfinity internet instead of traditional telephone lines. VoIP phone service offers cleaner audio clarity as well as advanced features like three-way calling and voicemail-to-text messaging.
Does Xfinity Voice require special phone?
Phone Handsets Must:
Have an industry-standard ring equivalence number (REN) of no more than 1.0. Be in good working order. Support touch tone (DTMF) dialing.
How does Xfinity phone line work?
Xfinity Voice is our digital phone service known as VoIP (Voice over Internet Protocol). It takes your phone service online to give you amazing call clarity and advanced features, and requires an Internet connection. You can rent an Xfinity Gateway or you can purchase your own compatible modem and router.
